How Do I Contact Progressive Desk Support?
Whether you have a product issue, a question about your order, or need warranty assistance, here's how to reach our support team and what information to have ready.
Contact Channels
| Channel | Details | Best For |
|---|---|---|
| Phone | 1-800-828-9414 ext 1 | Urgent issues, complex troubleshooting, warranty claims |
| sales@progressivedesk.com | Order issues, non-urgent questions, sending photos/video | |
| Knowledge Base | help.progressivedesk.com | Self-service troubleshooting, setup guides, product info |
Information to Have Ready
Having the following ready before you contact us speeds up resolution significantly:
- Order number:found in your order confirmation email or account order history
- Model name:e.g., Solo Ryzer, Corner Ryzer — on the sticker under the crossbeam
- Serial number:on the same sticker as the model name
- Error code (if applicable):the code displayed on your handset
- Photos or video:a 15–30 second video showing the issue is the single most helpful thing you can provide for mechanical or movement issues
✅ Hours of operation: Our support team is available Monday through Friday during business hours (Pacific Time). Email responses are typically within 1 business day.