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How Do I Submit a Ticket or Report an Issue?

The fastest way to get help is to submit a support ticket at resources.progressiveautomations.com. Here is exactly how to do it and what to include.

Step-by-Step: Submitting a Support Ticket

  1. Go to resources.progressiveautomations.com
  2. Create an account for support forum. 
  3. Click 'Submit a Ticket' in the top navigation or at the bottom of any Help Center page

    Or 

  4. Simply fill up the contact us form. 
  5. Describe your issue in detail — what happened, what you have already tried, and what outcome you need
  6. Attach relevant files: photos, videos, wiring diagrams, or screenshots of error codes
  7. You will receive an automated confirmation email with your ticket number — save this for reference

What to Include in Your Ticket

  • Order number or invoice number — found in your order confirmation email or account history
  • Product model number — printed on the product label or listed on your order
  • Clear description — what is happening, what you expected, and what you have already tried
  • Photos or video — strongly recommended for any hardware, wiring, or physical issue

Other Ways to Contact Support

What Happens After You Submit?

A support agent will review your ticket and respond within one business day. For complex issues, they may ask follow-up questions or request additional documentation before providing a resolution.

Tip: For warranty claims and return requests, the ticket system is the preferred channel - it creates a formal case record and allows you to attach photos and documents easily, which speeds up resolution.