How Do I Submit a Ticket or Report an Issue?
The fastest way to get help is to submit a support ticket at resources.progressiveautomations.com. Here is exactly how to do it and what to include.
Step-by-Step: Submitting a Support Ticket
- Go to resources.progressiveautomations.com
- Click 'Submit a Ticket' in the top navigation or at the bottom of any Help Center page
- Select the topic that best matches your issue: Technical Support, Order Issue, Warranty Claim, Return Request, or General Inquiry
- Enter your name, email address, and order number
- Describe your issue in detail — what happened, what you have already tried, and what outcome you need
- Attach relevant files: photos, videos, wiring diagrams, or screenshots of error codes
- Click Submit
- You will receive an automated confirmation email with your ticket number — save this for reference
What to Include in Your Ticket
- Order number or invoice number — found in your order confirmation email or account history
- Product model number — printed on the product label or listed on your order
- Clear description — what is happening, what you expected, and what you have already tried
- Photos or video — strongly recommended for any hardware, wiring, or physical issue
Other Ways to Contact Support
- Phone: 1-800-676-6123 (Mon–Fri, business hours)
- Live chat: com or progressivedesk.com
- Email: sales@progressiveautomations.com
What Happens After You Submit?
A support agent will review your ticket and respond within one business day. For complex issues, they may ask follow-up questions or request additional documentation before providing a resolution.
Tip: For warranty claims and return requests, the ticket system is the preferred channel - it creates a formal case record and allows you to attach photos and documents easily, which speeds up resolution.