How Long Does a Refund Take?
Once your return is received and inspected, the refund is processed promptly. Here's the timeline and what affects it.
Refund Timeline
| Stage | Timeframe |
|---|---|
| Return in transit to warehouse | Depends on return shipping (3–10 business days) |
| Inspection on receipt | 1–2 business days |
| Refund issued by Progressive Desk | Within 2 business days of inspection |
| Refund appears in your account | 3–7 business days (depends on bank/card) |
Refund to Original Payment Method
All refunds are issued to the original payment method used at checkout. We cannot redirect a refund to a different card, account, or payment method. If your original card is expired or account closed, contact your bank — they can typically redirect the refund credit even on a closed account.
💡 Klarna refunds: If you paid via Klarna, the refund is issued to Klarna, who then adjusts your payment plan. Processing may take a few additional business days through Klarna's system.
Refund Not Received After 10 Business Days?
If your return has been delivered and inspected but you haven't seen a refund credit after 10 business days, contact sales@progressivedesk.com with your order number and return tracking confirmation.