My Order Arrived Damaged — What Do I Do?
Damage in transit is uncommon but does happen. Here's the exact process to follow to get a resolution as quickly as possible.
Step-by-Step: Reporting Transit Damage
1. Photograph the damage immediately
Take clear photos of the damaged box (exterior), all damaged components, and the packing material inside. Wide shots and close-ups are both useful. Do this before unpacking everything.
2. Note damage on the carrier delivery receipt
If the carrier is still present, note "received damaged" on the delivery document. This creates an official record. If you've already signed and the carrier has left, proceed with steps 3 and 4 immediately.
3. Contact Progressive Desk support within 48 hours
Email sales@progressivedesk.com or call 1-800-828-9414 ext 1. Include your order number, photos, and a description of what's damaged.
4. Keep all packaging until resolved
Do not discard boxes, packing materials, or damaged parts until the claim is fully resolved. The carrier or our team may need to inspect the packaging.
✅ Resolution options. Depending on the nature of the damage, we will arrange a replacement part shipment, a full replacement unit, or a return and refund — at no cost to you.
⚠️ Report within 48 hours. Damage claims reported more than 48 hours after delivery may be more difficult to process. Don't delay.