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My Order Is Missing Parts — What Do I Do?

If your order arrived incomplete — missing hardware, a component, or a full box — here's how to report it and get the missing items sent out.

First: Check the Packing List

Your order includes a packing list in one of the boxes. Before reporting missing parts, compare every item in your delivery against the packing list. Some components (like handset brackets or levelling feet bags) are small and easy to miss in the packaging material.

Multi-Box Orders

Desk orders typically arrive in two or more boxes. If you're expecting a frame + tabletop order and only one box has arrived, the second may be in transit separately. Check the tracking information — multiple boxes on the same order may have different tracking numbers listed in your shipping confirmation email.

Reporting Missing Parts

1. Identify exactly what is missing

Note the specific part name or number from the packing list or assembly manual. If you can identify the part in the assembly manual's diagram, include the part number.
 

2. Contact support with your order number

Email sales@progressivedesk.com with your order number and a description of what's missing. If a full box appears to be missing, include your tracking information.
 

3. Replacement parts ship at no charge

Missing parts due to a packing error are replaced at no cost. Replacement hardware typically ships within 1–2 business days.