What Is Progressive's Support Response Time?
Support tickets and emails are answered within one business day, Monday to Friday. Phone and live chat provide real-time support during business hours.
Response Times by Channel
- Support ticket: 1 business day (Mon–Fri)
- Phone: Real-time during business hours - 1-800-676-6123
- Live chat: Real-time during business hours on progressiveautomations.com and progressivedesk.com
- Email: 1 to 2 business days
Business Hours
Monday to Friday, 8:00 AM to 5:00 PM Pacific Time. Tickets and emails submitted after 5:00 PM Friday, or during weekends and public holidays, will be addressed the next business day.
What Happens After I Submit a Ticket?
- You receive an automated confirmation email with your ticket number
- A support agent is assigned to review your case
- You receive a response with a resolution, follow-up questions, or next steps
- Your ticket remains open until the issue is resolved and confirmed
Tips for Faster Resolution
- Always include your order number in your support request
- Attach photos or video for any hardware or wiring issues
- Describe the issue specifically: what you tried, what happened, what you expected
- Respond promptly to follow-up questions from our team
Escalating a Ticket
If your issue is not resolved within 3 business days, reply to your ticket requesting escalation. You can also call 1-800-676-6123 and reference your ticket number to speak with a senior support agent directly.
Tip: The ticket system is the best channel for complex technical issues. It creates a documented record, allows file and photo attachments, and ensures continuity if your case is escalated.