What Is the Warranty Policy?
Progressive Desk products are covered by a limited warranty against manufacturing defects. Here's what's covered, how long, and how to make a claim.
Coverage
| Component | Warranty Period |
|---|---|
| Frame (motors, control box, leg columns) | 5 years |
| Tabletop | 2 years |
| Accessories (cable trays, drawers, arms) | 1 year |
| Ergo Glyder Chair | 1 year |
| Apex Glyder Chair | 2 years |
What the Warranty Covers
- Manufacturing defects in materials and workmanship
- Motor failures under normal use within the weight capacity
- Control box electronic failures not caused by external damage
- Structural frame defects
What the Warranty Does Not Cover
- Damage from exceeding the rated weight capacity
- Physical damage from drops, impacts, or improper assembly
- Water or liquid damage to the control box, motors, or handset
- Normal wear and tear (surface scratches, minor cosmetic marks)
- Damage from modifications or use of non-approved accessories
How to Make a Warranty Claim
1. Contact support with your order number
Email sales@progressivedesk.com or call 1-800-828-9414 ext 1. Provide your order number, model name, serial number, and a description of the issue.
2. Provide photos or video if possible
A short video of the issue (e.g., the desk not moving, the error code on display, the noise during movement) significantly speeds up diagnosis and claim approval.
3. Resolution: part replacement or full replacement
Depending on the issue, support will arrange a replacement component (motor, control box, handset) or a full product replacement. All warranty replacements ship at no cost.